环球营运— 汇丰集团是全球最大的银行和金融服务机构之一 , 在欧洲、亚太地区、美洲、中东及非洲83个国家和地区拥有约 10,000 间附属机构 , 汇丰集团将运营战略集中于规模化和集约化经济 , 汇丰环球营运服务中心 (HSBC Group Service Centre) 正是汇丰集团提高效率 , 有效控制成本的重要一环。

不断拓展— 1996 年 , 汇丰集团在广州成立第一个环球营运服务中心 , 并于 2004 年成立广州的第二个营运服务中心 , 目前共有员工约 4,000 人 , 并继续不断扩展。 2007 年 , 汇丰集团计划在佛山设立广东的第三个营运服务中心 , 共同为世界各地的汇丰客户提供专业的营运服务 , 包括个人账户、汇款、信用卡、保险等业务的资料处理及客户热线服务等。

精英聚集—汇丰环球营运中心 ( 广州 , 佛山 ) 将为您提供一个发挥所长 , 提升自我的机会。我们期待您的加入 , 与汇丰环球营运共同进步 !





Assistant Manager Operation (French Business)广州/佛山
Responsibilities:
1. To acquire broad understanding of processes assigned, being able to monitor queues and allocate work on a daily basis to Customer Services Executives
2.

Ability to handle escalations and process related query resolutions
3. Plan capacity daily and intra - day, based on projections and volume analysis and allocate/reallocate resources accordingly
4. Understand MI requirements enough to be able to produce, analyze and interpret MI
5. Ensure compliance with audit requirements by performing audit checks as required by process, in line with business process requirements
6. Provide leadership to team assigned, consistent with Group and Company policies and standards
7. Leading a cohesive team, working in a supportive team environment driven by people centric values
8. To assist the migration of French processes at respective GSC
   
Requirements:
1. Leadership skills, with ability to build rapport with and relate to and effectively develop a wide range of people
2. Ability (high) to speak and understand French / English fluently
3. Graduate in any discipline
4. Good communication skills (Written and Verbal) both French and English
5. Flexibility to work shifts
6. Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data
7. Evidence of good analytical, statistical and data mining skills to study trends.
8. Make projections and to interpret numeric information
9. At least 12 months in a supervisory role, with exposure to appraisals, counselling, team building, staff development
10. Ability to speak and understand French and English fluently, write business letters and reports, and have good conversational / telephone skills
11. Experience in a processing environment
12. Production management skills and initiate process improvements
 
　　

汇丰品牌    
全面的培训与职业发展 —— 系统而全面的入职培训；完善的内部晋升体系
丰厚的薪酬项目 —— 基本工资；年终绩效奖金；其他奖励机制
完善的员工福利 —— 有薪年假；养老，工伤， 医疗，生育，失业保险；住房公积金；其他公司特别福利
员工关怀计划 —— EAP员工援助计划；公开参观日；团队建设活动等
 

请务必在邮件标题或简历上标明职位编号，否则将被视为垃圾信件。

广州公司地址：  广州市东风西路148号广州汇丰大厦人力资源部
邮政编码： 510170
佛山公司地址：  佛山市禅城区华宝南路13号创新中心A座人力资源部
邮政编码： 528000
电子邮件： recruitmenthdpg@hsbc.com.cn（广州职位） 
  recruitmentfsc@hsbc.com.cn（佛山职位）
   
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